If you're relying on satisfaction scores to guide your NRR investments, you're building on quicksand...
The Hidden Cost of Reactive Retention Most companies treat churn prevention like firefighting-they r...
DALLAS, TX, October 21, 2025 — Despite record spending on customer success, most SaaS companies are ...
The Crisis: You're Always Too Late Most companies discover customer problems when it's already too l...
Net Revenue Retention (NRR) is under pressure across the board. In SBI’s latest analysis of more tha...
Net Revenue Retention (NRR) has become a key challenge for SaaS growth. Since Q1 2023, average NRR h...