If you're relying on satisfaction scores to guide your NRR investments, you're building on quicksand...
DALLAS, TX, October 21, 2025 — Despite record spending on customer success, most SaaS companies are ...
The Crisis: You're Always Too Late Most companies discover customer problems when it's already too l...
Net Revenue Retention (NRR) is under pressure across the board. In SBI’s latest analysis of more tha...