A ‘Wicked’ Gainsight Recap: The Dual Forces Shaping Customer Success 

In the latest episode of the Sales Readiness Podcast, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference.  

Ray and Annie share their firsthand insights on the evolving trends in customer success and enablement, highlighting the rising impact of dedicated customer education and the shift toward value-based outcomes.  

Key Takeaways:

• The role of AI as a strategic partner to enhance customer journeys. 

• How customer education is becoming critical levers for customer success to achieve operational efficiency.  

• Why enablement leaders must evolve their teams to deliver outcomes-based value to drive growth. 

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