A sampling of 3 key findings from last year's report:
The AI Trap (Add-On Adoption) Selling AI as an add-on kills adoption. Only 8% of net new customers will use the product under this model.
The Intuition Liability (Growth Targets) Leadership intuition is a risk factor. SMB companies ignoring gut feel are 10 times more likely to hit their numbers.
The Outcome Mirage (Implementation Reality) Outcomes-based pricing remains a pipe dream. By early 2025, less than 1% of operators had successfully used this model.