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Episode 8:
Big Returns from Customer Success - Part #2
- Featuring Tony Erickson, BJ Schaknowski & Nicole Rogas
- 9 Jan 24
- 19 min espisode
Key Talking Points:
• The current state of the healthcare industry and opportunities to come
• Adopting a consultative approach that creates positive impact for customers
• How symplr positions itself within customers’ existing investments
Episode 7:
The Talk on Top-Line Growth
- Featuring Mike Hoffman & Jake Silverman
- 12 Dec 23
- 27 min espisode
Key Talking Points:
• Factors affecting the value created by top-line growth in different contexts
• The value of skeptical opinions to keeping CEOs in check on key decisions
• Key themes for CEOs to consider in planning their 2024 growth strategy
Episode 6:
Big Returns from Customer Success - Part #1
- Featuring Tony Erickson, BJ Schaknowski & Nicole Rogas
- 28 Nov 23
- 18 min espisode
Key Talking Points:
• How symplr continues to tell a consolidated brand story after 15 acquisitions
• The payoff of heavily investing in customer success, which reduces churn
• Hiring the right go-to-market talent that aligns with the company’s GTM strategy
Episode 5:
Empowering Sales with AI
- Featuring Ray Makela & Conor Grennan
- 7 Nov 23
- 39 min espisode
Key Talking Points:
• Use cases for generative AI in Sales and how it augments various tasks
• Overcoming resistance to AI use, and key considerations such as data privacy
• Ideas for effective AI enablement, as well as other new use cases for AI