Customer Success Training

Drive retention, expansion, and impact with customer success. Your customers expect more. Today’s Customer Success teams aren’t just responsible for satisfaction—they’re accountable for adoption, retention, ROI, and growth. The challenge? Achieving these outcomes requires more than great service. It takes a CS team equipped with the skills, tools, and frameworks to drive measurable business impact and align with your broader GTM system.

sales training

Transform your Customer Success Team into Strategic Growth Drivers

Your customer outcomes come first

Our training starts with your customer success objectives—then builds the skills, tools, and frameworks your team needs to drive retention, adoption, and account growth.

Practical, real-world training

Your customer success team learns by doing. Our programs focus on actionable skills that help CSMs move beyond support to deliver measurable customer impact.

Designed for lasting business results

Every program ties Customer Success activities to growth outcomes, so your team not only builds stronger relationships—they drive expansion and prove value.

What Our Clients are Saying

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"SRG is easy to work with and very responsive. They took the time to understand our business and training priorities, and their customization process was very efficient."

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"During our training, you could see how involved our team was – they were really working hard at it. And that is exactly what we were looking for."

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"SRG was very willing to incorporate our sales process into the training based on the unique nature of our solutions and how they are sold."

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Ready to transform your customer success team?

Request an evaluation from a CS and GTM expert.

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Customer Success Training Delivers Results

Foundations of Customer Success

Customer Success professionals learn critical skills, tactics, and tools to manage post-sale customer relationships.

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Growth and Expansion for Customer Success

CS professionals learn a proactive approach to growing and expanding customer accounts.

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Transform your team into peak performers

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Customized Customer Success Training for B2B companies

Our customer success training programs are skills-based, not theoretical, so your CS team gets practical tools they can apply immediately.

We tailor the curriculum to your business needs with personalized case studies, relevant examples, and role-playing exercises to better prepare your team for real-world business challenges.

Virtual Instructor-Led Training

Our live online workshops feature highly engaging facilitators, limited class sizes, and many interactions, such as video, chats, polls, exercises, breakout room activities, role plays, and group discussions.

Instructor-Led Training

All programs are based on SBI’s proven curriculum and include participant workbooks, fieldwork, sales tools, and planners.

Digital-Blend Training

SBI’s Collaborative Learning Experience (CLX) digital training platform is the answer for sales organizations that need engaging, scalable, and customizable training.

What’s the best way to start?

Talk with our growth experts to determine the best solution for your needs.

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