Essential Customer Success Training 

Foundations of Customer Success™

Provide your sales team with the skills, tactics, and tools to deepen customer relationships and grow account revenue.

Download Program Overview

Your Customer Success Team Will Learn How to:

Smoother sales to CS handoffs

Build deeper customer relationships

Lead outcome-based customer meetings

Identify growth opportunities

Manage difficult customer conversations

Improve time management

Schedule a Consultation

Busy Customer Success teams benefit from flexible delivery formats:

Virtual Instructor-Led Training

Our live online workshops feature highly engaging facilitators, limited class sizes, and many interactions, such as video, chats, polls, exercises, breakout room activities, role plays, and group discussions. 

Instructor-Led Training

All programs are based on SBI’s proven curriculum and include participant workbooks, fieldwork, sales tools, and planners.


Digital Blended Learning

SBI’s Collaborative Learning Experience (CLX) digital training platform is the answer for sales organizations that need engaging, scalable, and customizable training.

All programs are based on SBI’s proven curriculum and include participant workbooks, fieldwork, sales tools, and planners.

new-skills-foundations-of-customer-success-img

New skills turn into lasting habits because reinforcement is built-in

Foundations of Customer Success includes job aids, tools, and post-training reinforcement to ensure real-world skills application and adoption.

Instead of getting info that's forgotten after a few weeks, our Foundations of Customer Success program helps you create lasting behavioral change that measurably improves CS team performance.

What Our Clients are Saying

client-wall-aig


"SBI is easy to work with and very responsive. They took the time to understand our business and training priorities, and their customization process was very efficient."

client-wall-maritz-1


"During our training, you could see how involved our team was – they were really working hard at it. And that is exactly what we were looking for."

client-wall-catalina-1


"SBI was very willing to incorporate our sales process into the training based on the unique nature of our solutions and how they are sold."

When results matter, work with us.

2025 Top Sales Training Ribbon

Leading sales organizations across industries trust us to train their sales teams because they know SBI is an industry-leading sales training company.

Our skills-based training programs produce sustainable behavior change. That’s why we’ve ranked on SellingPower Magazine’s Top Sales Training Companies list for over a decade.

We’ve trained teams in multiple industries, including Life Sciences, Technology, Financial Services, Professional Services, and Manufacturing.

Isn’t it time your whole team was consistently making quota?

We’ll show you how to turn
them into top performers.

Schedule a consultation. We'll contact you within 24 hours (or on the following business day)