Key Talking Points:

• The NRR crisis: Why 58% of companies are seeing retention slide despite best efforts.
• The "Usage Consistency" Metric: Why volatility is a better predictor of churn than volume.
• The six natural cohorts: Identifying the specific behavioral clusters from "Explorers" to "Strugglers."
• Engineering growth: How specific "growth features" drive customers into higher-value cohorts.
• Bridging the gap: Using telemetry signals to coordinate AM and CSM plays for expansion.

Key Talking Points:

• The "Living Constitution" framework: Why playbooks must be dynamic and accessible in the flow of work.
• The "Jet Simulator" shift: Using AI avatars to build muscle memory without burning leads.
• Scale via DSRs: How Digital Sales Rooms allow sellers to manage "10 fishing poles" instead of one.
• Deliberate coaching: How AI frees managers from administrative burden to focus on high-leverage skill transfer.
• Onboarding velocity: Helping new hires "walk in working" through curated digital streams.

Unpack why negotiation actually begins in discovery—not at the contract stage—and how sellers can replace charm-based tactics with a disciplined, leverage-driven commercial process. 

Human intuition creates unpredictable revenue. Learn how Restaurant Technologies used AI and micro-segmentation to automate efficiency, redefine talent profiles, and secure double-digit growth.