Episode 8: Big Returns from Customer Success - Part #2


Creating customer success is more than just sales, it’s about creating value before you arrive at the negotiating table. Give your customers a vision of what they would need, and demonstrate how you would be the best fit for them.

In this episode, join SBI Senior Partner and TMT Practice Leader, Tony Erickson as he resumes the discussion with symplr CEO, BJ Schaknowski and President, Nicole Rogas on how the provider of enterprise healthcare operations software and services succeeded in building a large, consolidated brand with a focus on customer success.

Key talking points:

  • The current state of the healthcare industry and opportunities to come

  • Adopting a consultative approach that creates positive impact for customers

  • How symplr positions itself within customers’ existing investments


  • EP 3 - Tony Erickson

    Tony Erickson

    Senior Partner & TMT Practice Leader at SBI


  • BJ Schaknowski

    BJ Schaknowski

    CEO at symplr


  • Nicole President

    Nicole Rogas

    President at symplr