Diana Kempf

Convergys is now Concentrix
B2B Specialty Operations

What objective did you have in mind that led you to seek outside help and SRG specifically?

“The business group I work in is our B2B Specialty Operations. We wanted to make sure we were giving our management team the tools they need to make them successful in managing their sales people and hiring the right people for the team.”

Why did you choose SRG vs. other options?

Presented by SRG was the best fit for what we were looking for with regards to skills training to interview sales people, manage our pipeline, and coach appropriately.”

What kind of training did you do with SRG?

“We did comprehensive sales management training with a focus on recruiting and selecting the right hires, managing sales performance, coaching, and leadership.”

Talk about the impact the SRG training is having on your business and how it aligns with your sales goals?

“I definitely feel like this training gave our reps more confidence, language to utilize, and stronger fact finding skills. They’re better at identifying needs and presenting the available solutions bringing value to our clients. And we exceed our annual sales goal by $1.7M in 2010 – growing 243% over 2009. While I don’t know how much of that I can attribute directly to the training, it absolutely impacted our sales growth.”

About MEDTOX

MEDTOX Scientific, Inc. is engaged throughout the United States in two distinct, but related businesses - forensic and clinical laboratory services to corporations, pharmaceutical companies and health care organizations (the Laboratory segment), and the manufacturing and distribution of diagnostic drug screening devices (the Diagnostic segment). MEDTOX Laboratories, Inc. is the Laboratory segment located in St. Paul, MN, and is the nation's third largest SAMHSA-certified drug testing laboratory. It operates an extensive CAP-accredited clinical and occupational testing laboratory. MEDTOX is a public company traded on NASDAQ under MTOX