Struggling with post-M&A sales alignment
After aggressive M&A activity, this global cloud contact center provider faced inefficiencies and capability gaps in its sales organization. The team couldn’t secure full-portfolio sales and product specialists lacked development.
SBI partnered with the company to transform their sales organization and create effective full-portfolio selling strategies, leading to a 2X increase in enterprise value and 15% decrease in regrettable attrition.
Software
Customer experience and call center technology for mid-sized to large businesses
-
$2B+
Revenue
-
6K+
Employees
The opportunities
- Identify seller competencies
- Develop hiring profiles
- Talent assessment for managers
- Lifecycle development plans
- Performance management dashboards
Results
25%
Increase in A-player distributionRelated capabilities / services involved
- Talent assessment
- Sales playbook