Transforming the growth engine
The company needed to achieve ambitious growth targets set by their new CEO, but high customer churn and an outdated organizational structure presented new challenges for customer success.
SBI collaborated closely with the client to perform comprehensive assessments of their functions, identifying five areas of improvement.
Software
Cloud services, data analytics, and software solutions.
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$150M
Revenue
The opportunities
- Business units were siloed from global leadership
- Sales teams were focused on low-value accounts
Results
9%
Improvement in churnRelated capabilities / services involved
- Segmentation Modelling
- Global Alignment